In the event of a dispute, we inform you that the User may resort to the entities of Alternative Resolution of Consumer Disputes identified in the consumer portal, at http://www.consumidor.pt, or Consumer Dispute Resolution at https://webgate.ec.europa.eu/odr. The alternative dispute resolution entities currently in existence are the following:

CNIACC:

National Centre for Information and Arbitration of Consumer Conflicts Generic jurisdiction E-mail: cniacc@unl.pt Web: http://www.arbitragemdeconsumo.org

CIMAAL:
Algarve Information, Measurement and Arbitration Centre Geographical area covered – contracts concluded in the District of Faro E-mail: apoio@consumidoronline.pt Web: http://www.consumidoronline.pt/

CACCDC
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra Geographical area covered – contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares. E-mail: geral@centrodearbitragemdecoimbra.com Web: http://www.centrodearbitragemdecoimbra.com

CACCL
Lisbon Consumer Conflict Arbitration Centre Geographical area of coverage – contracts signed in the Lisbon Metropolitan Area: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira. E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt Web: http://www.centroarbitragemlisboa.pt

CICAP
Oporto Consumer Information and Arbitration Centre Geographical area of coverage – contracts signed in the Metropolitan Area of Oporto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Oporto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia. E-mail: cicap@mail.telepac.pt Web: http://www.cicap.pt

CACCVA
Centre for Arbitration of Consumer Conflicts of Vale do Ave Geographical area of coverage – contracts signed in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela. E-mail: triave@gmail.com Web: http://www.triave.pt

CACCRAM
Centre for the Arbitration of Consumer Conflicts of the Autonomous Region of Madeira Email: centroarbitragem.sras@gov-madeira.pt Web: http://www.srrh.gov-madeira.pt

CIAB
Information, Arbitration and Consumer Conflict Centre of Braga Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde. Email: geral@ciab.pt Web: http://www.ciab.pt